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5 Good Questions to Ask During a Roofing Quote

Date: July 21, 2023

Choosing the right roofing contractor for your project can be a critical decision that directly impacts your home's protection and value. An appointment with a roofing expert goes beyond a mere inspection; it's a valuable opportunity to assess their knowledge and expertise. During your roofing quote, by asking the right questions and thoroughly understanding each roofing company's capabilities, you can make an informed choice and ensure a successful roofing project. 

In this post, we'll explore the essential questions to ask during your roofing quote or appointment, empowering you to select the perfect contractor for the job and achieve outstanding results.

Five good questions to ask during a roofing quote:

Here are some of the great qualifying questions for your roofing contractor that you may want to ask them while doing a roofing quote.

1. Outside of your shingle, what are other good shingles?

A good question to ask during a roofing quote, for this question is a test for the estimator's knowledge and understanding of shingles and the market they're in. It helps us see if they really know what they're talking about. If they can mention other top-notch shingle products and explain why those are great, it shows they have a good grasp of the overall market, not just the one shingle they want to sell. It's like checking if they're well-informed and not just using fancy lines to sell a specific product.

Additionally, the way they respond to this question tells us if they're being honest and open. If they don't want to acknowledge the strengths of other products or pretend they don't exist, it might be a sign that they don't have enough knowledge or they're not being truthful. A knowledgeable and sincere estimator will be happy to talk about the benefits of various products, understanding that being upfront about the strengths and weaknesses helps build trust with customers. So, this question gives us a good sense of their expertise, integrity, and how well they understand the shingle market.

2. I noticed you had a bad review; what happened?

Even the most reputable and outstanding companies occasionally receive negative feedback, and the presence of a few bad reviews does not automatically disqualify them. On the contrary, investigating these negative reviews can provide valuable insights into the company's approach to handling challenges and setbacks. By asking about a specific bad review, you open the door for the company to explain any potential misunderstandings that may have occurred and how they attempted to resolve the issue. 

This is an excellent question to ask during your roofing quote, as this can give you a good glimpse of their problem-solving capabilities and can be incredibly revealing, as it showcases their attitude towards addressing accidents or failures that may arise during your project. A company that openly addresses negative reviews and demonstrates a willingness to learn from their mistakes shows a level of maturity and accountability that bodes well for their overall professionalism. 

Moreover, their ability to explain the steps taken to rectify the situation provides valuable insight into their commitment to customer satisfaction. Companies that take responsibility for their actions and actively seek to improve based on feedback are more likely to be reliable partners who prioritize quality service and prioritize the best outcomes for their clients. Therefore, by delving into their bad reviews, you can gain a comprehensive understanding of how the company will handle potential issues that may arise during the course of your project.

3. What are the names of the roofers that would be working on my home?

an image showing a roofing quote being conducted

This will directly answer the alternative question of “Do you use Sub Contractors?” which can be avoided or brushed over in a number of ways. The simple fact is that if the salesman doesn’t know any of the crew’s names, more than likely, the company will subcontract out the work.

A salesman who confidently identifies the crew members by name showcases transparency and professionalism, indicating that the company employs its own skilled workforce to complete projects. On the other hand, if the salesman appears uncertain or unable to provide specific details about the crew, it raises concerns about the use of subcontractors. While subcontracting is not inherently negative, the salesman's inability to offer straightforward information could suggest a lack of direct control over the workmanship, potentially affecting the overall quality and consistency of the project.

4. What is your shingle manufacturer representative's name?

Asking for the manufacturer representative's name may appear straightforward, but it can be an unexpectedly powerful question when seeking comprehensive insights about the company and the products they employ. Knowing the manufacturer representative's name signifies that the company maintains an open and continuous communication channel with the product's source. 

This connection suggests that the company actively engages with the manufacturer, likely receiving regular updates and staying informed about any developments or improvements related to the product they use. This ongoing dialogue showcases a commitment to staying up-to-date with the latest advancements in the industry, ensuring that they are well-informed about the product's capabilities and any potential changes.

5. Could you tell me about the organizational structure of your company?

Here is another question that is good to ask during your roofing quote. This question can shed light on the internal processes and hierarchy within the company. Learning about how different teams or departments are organized can provide insights into their approach to project management, quality control, and communication. A well-structured organization with clear roles and responsibilities indicates a professional and efficient company. 

Furthermore, if the company has repair technicians in-house, it indicates that they have direct control over crucial aspects of the work, ensuring a higher level of expertise and accountability. This can be a reassuring sign for clients, as it implies that the company possesses the necessary skills and resources to handle various aspects of the project without relying heavily on external subcontractors. In summary, the question about organizational structure unveils essential details about the company's size, capabilities, and operational efficiency, ultimately helping clients make informed decisions about the best fit for their project requirements.


A clear understanding of the questions to ask your contractors is an indispensable tool that will undoubtedly set you on the path to success. These insightful inquiries during a roofing quote will act as your trusted guides, ensuring that you make informed decisions and ultimately choose the right contractor for your roofing project. Indeed, the contractor you select will be a key determinant of the overall success of your endeavor. 

Remember, you are not just looking for a roofing expert but also for a reliable and trustworthy contractor. By asking these essential questions, you can confidently assess each contractor's suitability and find the one that aligns best with your needs and preferences. Making the most out of your roofing quote means not only evaluating the state of your roof but also ensuring that the chosen contractor possesses the skills and professionalism to deliver a successful roofing project. With this proactive approach, you'll be well-prepared to make an informed choice and embark on a roofing journey that meets and exceeds your expectations.

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